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Hours of Operation

InCommon follows official Internet2 business hours, which are Monday through Friday, 8 am–5 pm Eastern Time.

Requests to update Federation metadata are generally processed within one (1) business day after submission. New metadata submissions, especially new Identity Provider metadata, may take longer. Metadata approvals typically occur each business day at approximately 2:30 pm ET while signing typically occurs each business day at approximately 3:00 pm ET. Exact times may vary.

InCommon does not sign metadata on the following official Internet2 holidays:

Exceptions 2022

December 31 (2021)New Year’s Day 2022
January 17Martin Luther King, Jr. Day
May 30Memorial Day
July 4Independence Day observed
September 5Labor Day
November 24-25Thanksgiving holiday
December 26-30Internet2 office closed for holidays (will sign metadata once that week)