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Hours of Operation

InCommon follows official Internet2 business hours, which are Monday through Friday, 8 am–5 pm Eastern Time.

Requests to update Federation metadata are generally processed within one (1) business day after submission. New metadata submissions, especially new Identity Provider metadata, may take longer. Metadata approvals typically occur each business day at approximately 2:30 pm ET while signing typically occurs each business day at approximately 3:00 pm ET. Exact times may vary.

InCommon does not sign metadata on the following official Internet2 holidays:

Exceptions 2021

January 1New Year’s Day
January 18Martin Luther King, Jr. Day
May 31Memorial Day
July 5Independence Day observed
September 6Labor Day
November 25-26Thanksgiving holiday
December 24-31Internet2 office closed for holidays (will sign metadata once that week)