InCommon follows official Internet2 business hours, which are Monday through Friday, 8 am–5 pm Eastern Time.

Requests to update Federation metadata are generally processed within one (1) business day after submission. New metadata submissions, especially new Identity Provider metadata, may take longer. Metadata approvals typically occur each business day at approximately 2:30 pm ET while signing typically occurs each business day at approximately 3:00 pm ET. Exact times may vary.

InCommon does not sign metadata on the following official Internet2 holidays:

Exceptions 2021

January 1	New Year’s Day
January 18	Martin Luther King, Jr. Day
May 31	Memorial Day
July 5	Independence Day observed
September 6	Labor Day
November 25-26	Thanksgiving holiday
December 24-31	Internet2 office closed for holidays (will sign metadata once that week)