Hours of Operation
InCommon follows official Internet2 business hours, which are Monday through Friday, 8 am–5 pm Eastern Time.
Requests to update Federation metadata are generally processed within one (1) business day after submission. New metadata submissions, especially new Identity Provider metadata, may take longer. Metadata approvals typically occur each business day at approximately 2:30 pm ET while signing typically occurs each business day at approximately 3:00 pm ET. Exact times may vary.
Exceptions 2020
InCommon does not sign metadata on the following official Internet2 holidays:
| January 1 | New Year’s Day |
| January 20 | Martin Luther King, Jr., Day |
| May 25 | Memorial Day |
| July 4 | Independence Day |
| September 7 | Labor Day |
| November 25-27 | Thanksgiving |
| December 24-31 | Seasonal Holidays |
Exceptions 2021
| January 1 | New Year’s Day |