Overview
Designed for IT professionals responsible for deploying and managing RADIUS infrastructure for eduroam, this technical workshop equips you with the skills to configure, optimize, and troubleshoot your environment. You’ll learn how to catch and resolve common eduroam issues—from packet loss to UDP fragmentation—and align your implementation with U.S. best practices.
Through practical exercises using tools like Wireshark, you’ll gain a deep understanding of authentication workflows and failure modes. Whether you’re new to eduroam or refining an existing deployment, this course will help you support a more reliable and secure wireless experience for your users.
Course Snapshot
Delivery: Virtual, Instructor-Led
Duration: 2 days (8 hours total)
Times: 12 p.m. – 4 p.m. ET
Upcoming Training Dates:
- September 23-24, 2026
Price: $500 Per Attendee
What You’ll Learn
- Understand the full architecture and authentication workflow of eduroam
- Analyze real-world authentication flows using Wireshark and sample packet captures
- Recognize and troubleshoot the most common eduroam authentication failure modes
- Apply U.S. eduroam security best practices when configuring your RADIUS environment
- Use logging, packet captures, and RADIUS-specific tools to diagnose errors effectively
- Troubleshoot RADIUS and EAP operations with guidance from experienced instructors
- Build confidence in handling complex or edge-case issues, including UDP fragmentation and MTU-related problems
- Live instruction from eduroam and RADIUS experts
- Hands-on labs using Wireshark and packet captures
- Interactive discussions with instructors and peers
- Access to course materials via Canvas
- Access to a course Slack channel
- Practical troubleshooting experience using real-world examples
- IT infrastructure staff who want more hands-on experience with RADIUS attributes and message exchanges
- Network staff who want to sharpen their packet capture interpretation skills specifically for authentications with EAP and RADIUS
- Institutions or administrators operating existing eduroam deployments and looking for architecture and configuration guidance
- Familiarity with wireless networking concepts and basic command-line tools is helpful
- Familiarity with authentication architecture and terminology
- Familiarity with packet capture tools and terminology
Course Content
Pre-Work: Wireshark Setup & Packet Captures – Install Wireshark and download sample packet captures to prepare for hands-on exercises.
eduroam Architecture & Authentication Workflow – Review the core architecture of eduroam and deepen your understanding of how authentication flows through the RADIUS hierarchy.
Analyzing Authentications with Wireshark – Learn how to interpret packet captures and follow the step-by-step flow of an eduroam authentication.
Troubleshooting Common eduroam Failures – Explore the most frequent failure modes and learn how to recognize patterns that point to root causes.
Advanced RADIUS Configuration – Optimize your RADIUS setup to meet U.S. eduroam best practices, including VLAN assignment using RADIUS attributes.
Weird Problems & Special Cases – Dive into tricky eduroam-specific issues like MTU mismatches, UDP fragmentation, and how to avoid them.
Meet Your Instructor
DIRECTOR, FEDERATED SOLUTIONS
Josh Howlett
DIRECTOR, FEDERATED SOLUTIONS
Josh Howlett
Featured Resources
eduroam RADIUS Attribute Guide
A clear reference for which RADIUS attributes are essential (or optional) in U.S. eduroam deployments. Understand what each attribute does, how to use them safely — and how to avoid common pitfalls in attribute handling and routing.
eduroam Advisory Committee (eAC)
Discover how the eduroam‑US Advisory Committee helps steer strategy, policy, and best practices for the U.S. eduroam service. View public minutes, working groups, and reports that support transparency, community input, and long‑term improvements.
eduroam Federation Manager Admin Guide
A practical walk‑through for configuring and managing your organization’s eduroam setup using the Federation Manager portal. Learn how to update organization details, add service locations, manage RADIUS realms & servers, use hotspot testing tools, and submit your changes in a live environment.
eduroam RADIUS Training FAQs
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