Password resets: If you are an RAO, your password expires and needs to be changed every 90 days. The Certificate Manager will let you know when it’s time for an update. If you are not in the CM regularly, we recommend you set a reminder on your calendar every 85 days or so to log in and update your password before it locks you out. If you are an RAO and get locked out or forget your password, drop us a note through our web form for a reset. If you are a DRAO, please contact one of your organization’s RAOs.
Tired of password resets? Use your home institution credentials! If you have an Identity Provider in the InCommon Federation, you can use single-sign-on and multi-factor authentication to access the Sectigo Certificate Manager. See this wiki page for details.
Need to transfer an InCommon role to another individual? See role definitions and the process for changing individuals in those roles.The InCommon Certificate Service wiki has detailed technical information about the various types of certificates offered.
InCommon maintains an email list, cert-users@incommon.org, as a place for community members to share experiences, discuss possible system enhancements, and see how other campuses handle various issues and tasks. We encourage you to join this list!
Fee information: The InCommon Certificate Service provides unlimited certificates for US higher education for one fixed annual fee–including SSL, public client (personal), and OV code-signing certificates.
Help and resources from Sectigo
Sectigo, our partner in the Certificate Service, handles support related to issuing and deploying certificates, such as error messages in the Certificate Manager, delays in issuing certificates, setting up new departments, and what a DRAO can and cannot do.
Note: To ensure the correct routing of your Sectigo ticket:
- Select Case Type: “Technical Support” or “Validation Support”
- Select Case Reason: “Sectigo Certificate manager (SCM) Enterprise”
Information and Guides
- Sectigo Certificate Manager 21.11 UI Updates and Overview (YouTube video)
- Certificate Service technical guides: Sectigo maintains a detailed set of guides for the Cert service.
- API support: Sectigo provides multiple guides for supporting API’s in the Certificate Manager.
Technical Support
- Delays in issuing certificates and requests for expedited service: If you experience significant SSL certificate issuance delays or your request needs to be expedited, please submit a ticket with Sectigo. You will need to provide your certificate order number.
- Certificate Manager (CM) interface support: If the technical guides above don’t answer your question, submit a ticket or try telephone support, available 24/7.
- The caller must be listed as an RAO or DRAO for InCommon services.
- Call 888-266-6361. Then, select Option 3 – Technical Support. Then select Option 1 – Sectigo Technical Support and enter case number, or press 2#.