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How to read your eduroam report


Welcome!

We are pleased to introduce you to your eduroam report. These reports are individually generated for each institution, for a defined time period and built from our log message statistics.

These reports offer graphs and maps representative of your eduroam service over the selected period.

Included, you will see an introduction page, followed by the overview of your guest network and/or your authentication service, depending upon the service provided by your institution.

Introduction page

The introduction page offers a summary of your institution’s service activity as well as links to the following graph and map pages. Here is what to look for:

  1. Each device successfully authenticated, identified from username and hardware address, counted once.
  2. Details about the balance between your accepted and rejected requests are available on the following pages.

Service overview (4 pages)

Each service overview offers two graph pages presenting your institution’s request and device statistics, and two location pages (for the United States and the world).
Note: If your institution offers both Service Provider (SP) and Identity Provider (IdP) services, you can rely on the service color bar to emphasize the service addressed on a page.

The request graph page

You can refer to this page for information about your service requests and traffic, including authentication request type and distribution, overall success rate and EAP (Extensible Authentication Protocol) types. This allows you to monitor peak usage and to detect possible errors or traffic anomalies.

  1. Each device successfully authenticated, identified from username and hardware address, counted only once.
  2. To ensure readability, the display and frequency are adjusted to the time period. For reports generated for a time period greater than 2 months, the overview of accepted/rejected requests over time uses a full week interval per bar (including the full weeks of the period start date and end date).
  3. Here is a summary of the rejected request categories:

This page gather information about the device usage of your service. It offers the number and distribution of device uniquely authenticated devices over time, as well as device succes rates and average. device_graphs_page.png

  1. To ensure readability, the display and frequency are adjusted to the time period. Reports generated for a time period greater than 2 months present the daily number of devices graphed as linepoints (instead of a bar graph).
  2. The ratio between the number of accepted request over total number of requests for the device.

The United States location page

This page shows the destination/origin of your users/visitors on United States soil.

<ol><li>Each US institution coordinates (for origins as well as destinations) are set as the coordinates of the institution’s “Primary Organization Location”. Administrators can update this attribute on the institution page, under Edit->Miscellaneous Information.</li></ol>

The world data page

The world data page offers a map and a list showing the different countries of origin (or destination) of your visitors (or users).

  1. Location information is extracted from message fields (operator-name) and realm extension (country code) when available. In the case of international traffic, the information might be missing or difficult to attribute to a country-specific location (virtual university credentials, multi-country organization, etc.). The number of devices falling into these categories are gathered under the denomination “UNKNOWN”.

Coming soon!

You will soon be able to generate reports for a custom period of time. Do not hesitate to contact us if you have any questions or comments.