Estimated reading time: 3 minutes
CASE STUDY CLOSE UP
The University of Pennsylvania’s Information Computing & Services (ISC) department worked with InCommon Catalyst Instrumental Identity to document requirements, determine current state, and develop use cases to initiate an RFP process and vendor selection for a new identity governance and administration (IGA) solution.
Instrumental Identity helped the department navigate vendor selection while remaining solution agnostic. Ultimately, Penn selected SailPoint IdentityIQ as its next IGA solution. (Read the case study.)
Among the university’s key business requirements were a “fuzzy matching” engine and user interface for manually reviewing ambiguous matches or merging mismatched records, which out-of-box SailPoint IdentityIQ does not have.
With a clear understanding of these business requirements, Instrumental Identity created database tables, a custom UI, and API calls with configurable matching rules to develop a custom SailPoint plugin. “With a need to solve how to integrate complex rules for identity matching from multiple authoritative sources, we created a framework and solution that Penn can support and scale,” explained Instrumental Identity’s Paul Hodgdon. “The modern user interface was a catalyst for resolving challenges with precision and timeliness while ensuring that every identity found its rightful match when needed.”
Implementation of the custom plugin drastically reduced the resolution time to correct and match identities.“The ability to create UI and processes around the identity disambiguation process to enable our source system data steward to proactively address data issues has been a huge win for us,” said University of Pennsylvania’s Janet Lind. “Our central identity team no longer is required to babysit this process, and our data stewards are much more engaged. The modular design of correlation, validation, and matching rules makes it easier to make small tweaks to our processes than having all the matching code intermingled in one place.”
To find out more about their work together, read the full case study.
About Instrumental Identity
Instrumental Identity specializes in providing strategy and implementation consulting services with a specialty in higher education identity and access management programs.
About University of Pennsylvania
The University of Pennsylvania’s Information Computing & Services (ISC) is Penn’s Trusted IT Partner, collaborating with the Penn community on IT services that enhance and support the mission of the University.
About the InCommon Catalyst Program
The InCommon Catalyst Program, launched in June 2021, assists higher education institutions, research organizations, and sponsored partners in their efforts to enable better security, access to services, and user experience through InCommon’s integrated service and software solutions. A group of industry leaders and Internet2 members that actively contribute to IAM within the R&E community, InCommon Catalysts offer a wide range of IAM support services. If you’re interested in leveraging the experience and expertise of an InCommon Catalyst to solve a particular challenge or devise a roadmap for a full IAM reboot, feel free to reach out directly.