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Help at InCommon

InCommon services, community, and more

Need help?

We’d love to help you.

Check out the helpful links below. You might just find the answer you’re looking for!

If not, feel free to submit your question to help@incommon.org or leave us a voicemail at 734-913-4259

  • Choose one of the services or activities above.
  • Your first and last name
  • You’ll receive a copy of your submission at the address provided. Check your spam folder if you can’t find it.

InCommon Federation

Information is available on our Federation pages and on our Federation wiki.

If your organization is an InCommon Participant, join the participants email list.

Reset your Federation Manager password. InCommon Operations supports automated two-factor password reset for Site Administrators. Follow these step-by-step instructions to reset your password.

Need to transfer an InCommon role to another individual? See this page for role definitions and the process for changing individuals in those roles.

Check to see if our services are currently up and running on our live status monitoring page.

Report an InCommon security incident. InCommon’s security-related phone number and email address are monitored 24 hours a day. Use this number ONLY to report a security incident. When it’s urgent, please email security@incommon.org or call 734.352.7045.

InCommon Certificate Service

Information is available on our Cert Service pages and on our Cert Service wiki.

If you need support, find direct support info here.

If you need your password reset and you a top level RAO, use the form above. If you are a DRAO, please contact one of your campus RAO’s for assistance.

Need to transfer an InCommon role to another individual? See this page for role definitions and the process for changing individuals in those roles.

If your organization is a subscriber join the cert-users email list.

eduroam

Information is available on our eduroam pages.

If you need technical support or password resets, contact our partner, Anyroam, by emailing support@anyroam.net.

If you’re already an eduroam connector, join the eduroam-admins email list.

InCommon Trusted Access Platform

General Resources:

Here is more information about technical support for the software components. For questions not covered here, installation and configuration help, or to be added to one of the Slack channels mentioned below, please complete and submit the help form above.

InCommon Community and Academy

Whether you’re learning the basics about the InCommon software and services or you want to give back to our community, we have you covered.