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InCommon Catalyst Program Community Case Studies

InCommon Catalysts offer help when you need it. Case studies illustrate the various and unique ways that catalysts work within the InCommon community,  highlighting the benefits and lessons learned from these collaborations.

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Instrumental Identity

Executive Summary: The University of Pennsylvania’s Information Computing & Services (ISC) department worked with InCommon Catalyst Instrumental Identity to document requirements, determine current state, and develop use cases to initiate an RFP process and vendor selection for a new identity governance and administration (IGA) solution. Instrumental Identity helped the department navigate vendor selection while remaining solution agnostic. Ultimately, Penn selected SailPoint IdentityIQ as its next IGA solution. 

However, out-of-box, SailPoint IdentityIQ does not have a “fuzzy matching” engine, nor does it provide any user interface for manually reviewing ambiguous matches or merging mismatched records, which were key business requirements for Penn. Instrumental Identity had a  clear understanding of the business requirements around a centralized matching process as well as the need to delegate conflicts that arise in the matching process. Leveraging the plugin framework of SailPoint IdentityIQ, Instrumental Identity created database tables, a custom UI, and API calls with configurable matching rules to develop a custom SailPoint plugin. Implementation of the custom plugin drastically reduced the resolution time to correct and match identities.

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